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Return Policy

Return policy

The cooling-off period

Except customized product under「The Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sale」doesn't meet 7 days of the cooling-off period, all item has 7 days of the cooling-off period(including weekends and holidays) upon the day you received the package.

If you have return request, please email us with your name/ order number/ phone number/ return item name/ return reason with photos. Our assistant will arrange following return process.

 Customer service mail:faithgearfixie@gmail.com

 Customer service number:+886-2-2940-5758
 Contact address:No.16, Dehe Rd., Yonghe Dist., 234 New Taipei City, Taiwan.

Return notice

A cooling-off period is not a testing period. The return item has to be unused, with good condition and not artificially damage(used to happen on courier as it transport to different local shipper). Please make sure to keep original packing and tags, or it cannot be returned.

Below conditions cannot return:

  • Over the 7 days of the cooling-off period.
  • Already be used or caused by artificially damage. Etc. broken, dirt, dent, scratch, wear and tear.
  • Intentional or mass return.

Below conditions cannot refund:

  • Returned parcel is broke, not complete or loss accessories.

Return process

EMAIL us → Confirm if can be returned → Prepare completed item with tags → Provide your contact(name/phone and address) with available pick up time → We will arrange pick up.

*If the item you received has obviously artificially damage but still want to return and refund, you have to arrange shipment and response for the shipping back freight cost.*

Refund instruction
Paid by credit card:Once the return process is confirmed and we well received the return item, we will directly refund the product amount(deduct freight) to your credit card.