Return & Exchange Policy and Appreciation Period
Product Appreciation Period
Except for customized products (which are not eligible for the 7-day appreciation period according to the “Regulations on Exceptions to the Right of Rescission for Distance Selling”) and intimate apparel, all products are covered by a 7-day appreciation period (including holidays) starting from the day you receive the item.
If you wish to return a product, please contact our customer service within 7 days of receiving the item and provide the following information:
Name
Order number
Contact phone number
Name of the product to be returned
Reason for return, with photos and video evidence
Once confirmed by customer service, we will assist you with the return or exchange process.
Customer Service Contact:
Official LINE: @FAITHGEAR （all lowercase）
Email: FAITHGEARFIXIE@GMAIL.COM（all lowercase）
Hotline: 02-2940-5758
Address: No. 16, Dehe Rd., Yonghe District, New Taipei City, Taiwan
Return & Exchange Guidelines
The appreciation period is not a trial period. Returned products must be complete, unused, and free from damage or defects caused by non-human factors (e.g., shipping).
Please retain the original packaging (including outer carton); otherwise, returns will not be accepted.
The following conditions are NOT eligible for returns:
Exceeding the 7-day appreciation period
Products that have been used or damaged by human factors (e.g., stains, wear, scratches)
Incomplete packaging, missing accessories, or missing invoice
Malicious or bulk returns
Return Procedure
Contact customer service via EMAIL or Official LINE → confirm eligibility for return/exchange
Prepare the product and invoice in complete condition
Provide preferred pickup time, contact information, and address
Logistics arranged by us will collect the return
Note: If the product was damaged by human factors or during shipping but a return/exchange is still required, the return shipping cost will be borne by the buyer.
Refund Instructions
Credit Card Payment: After confirming the return and receiving the item, the refund (minus shipping fees) will be credited back to the original credit card.
Cash on Delivery: After confirming the return and receiving the item, the refund (minus shipping fees) will be transferred to the bank account provided by the buyer.
Optional Shipping Insurance Service
HCT Logistics
Upon receiving the goods, please unbox as soon as possible on the same day (if damaged, report within 2 days and provide video evidence).
Without the optional insurance service, compensation for damage during shipping is limited to NT$3,000 from the logistics company.
With optional insurance, the insured value is 1% of the product value (additional fee applies), increasing the maximum compensation to NT$50,000.
Darong (T-Cat) Logistics
Upon receiving the goods, please unbox as soon as possible within 24 hours (if damaged, report within 24 hours and provide video evidence).
Without optional insurance, compensation for damage during shipping is limited to NT$3,000 from the logistics company.
With optional insurance, the insured value is 1% of the product value (additional fee applies), increasing the maximum compensation to NT$50,000.
