{{ 'fb_in_app_browser_popup.desc' | translate }} {{ 'fb_in_app_browser_popup.copy_link' | translate }}

{{ 'in_app_browser_popup.desc' | translate }}

你的購物車是空的
{{ 'cart.related_products.title' | translate }}
{{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }} {{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}
{{ 'product.bundled_products.label' | translate }}
{{ 'product.bundle_group_products.label' | translate }}
{{ 'product.buyandget.label' | translate }}
{{ 'product.gift.label' | translate }}
{{ 'product.addon_products.label' | translate }}
{{item.product.title_translations|translateModel}}
{{ field.name_translations | translateModel }}

  • {{ childProduct.title_translations | translateModel }}

    {{ getChildVariationShorthand(childProduct.child_variation) }}

{{ 'product.set.open_variation' | translate }}

  • {{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

    {{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.variation.name}}
{{item.quantity}}x {{ item.unit_point }} 點
刪除
{{addonItem.product.cover_media.alt_translations | translateModel}}
{{ 'product.addon_products.label' | translate }}
{{addonItem.product.title_translations|translateModel}}
{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}
刪除
{{ 'cart.related_products.title' | translate }}
DEALER ORDER GUIDE

經銷訂購說明

本頁整理 FAITHGEAR 經銷合作店家在官網下單時需要了解的商品、付款、配送與訂單處理規則。

本區內容適用於已通過 FAITHGEAR 審核並完成帳號開通的經銷合作店家。合作店家請使用已開通的經銷帳號登入官網，登入後即可查看適用的商品價格，並依需求選擇商品下單。

商品與價格

經銷價格會依品牌、商品類型及合作條件而有所不同，實際價格以經銷帳號登入後的官網頁面顯示為準。

部分商品如有預購、特殊採購或個別報價需求，實際價格與訂購條件將以商品頁面、報價內容或 FAITHGEAR 個別通知為準。

商品與庫存

店家可依官網顯示的可售狀態選擇商品並送出訂單。若官網商品顯示可正常下單，通常表示商品可供訂購。

因門市同步銷售、庫存更新時間差或同時下單等情況，部分商品仍可能出現實際出貨數量差異、缺貨、數量不足或需調整訂單內容的情形。如訂單內容需要調整，FAITHGEAR 將主動與店家聯繫確認。

訂購條件

目前經銷合作無首批進貨限制，店家可依實際需求選擇商品及數量。

部分品牌、預購商品、特殊採購商品或店家指定商品，可能會有不同的訂購條件、交期或取消規則，實際內容以商品頁面、報價內容或個別通知為準。

付款方式

適用地區 付款方式 說明
國內經銷店家 銀行轉帳、信用卡付款 可依官網結帳頁面顯示的付款方式完成付款。
國外經銷店家 銀行轉帳、信用卡付款、PayPal 實際可使用的付款方式，將依訂單內容、配送地區及 FAITHGEAR 通知為準。

配送與出貨

預購、調貨及特殊採購商品的交期，將由 FAITHGEAR 另行通知。

項目 說明
一般現貨商品 皆可於營業出貨日 1–2 個工作天內安排出貨。
配送方式 可選擇超商店到店取貨不付款，或黑貓宅配經銷專用配送方式。
免運條件 一般指定商品單筆訂單滿 NT$3,000 即享免運。
大型／特殊尺寸商品 車架、輪組、把手、前叉、貨架、不可折外胎等大型／特殊尺寸商品，不適用滿額免運優惠。若訂單中包含上述商品，實際配送運費將採貨到付款方式收取。
超商店到店 未滿 NT$3,000 時，超商店到店運費為 NT$60。若商品超過超商可寄送尺寸、重量或數量限制，FAITHGEAR 將通知店家改以宅配方式寄出。
黑貓宅配 基本運費為 NT$120，實際運費仍可能依訂單商品內容、尺寸或配送需求有所差異。

訂單修改與取消

如需修改收件資料、商品規格或數量，請在訂單進入出貨作業前聯繫 FAITHGEAR。

若商品已安排出貨，或屬於預購、特殊採購及店家指定商品，將依實際訂購內容確認是否可修改或取消。

到貨檢查與問題處理

收到商品後，請先確認外箱狀態、商品品項、數量與外觀是否正確完整。

如有缺件、商品錯誤、運送損傷或商品瑕疵，請拍照記錄並聯繫 FAITHGEAR，同時保留商品、原包裝及相關配件，以便後續確認與處理。

DEALER FAQ

經銷常見問題

為什麼登入後沒有顯示經銷價格，或商品頁價格還是原價？

請先確認登入使用的 Email 是否與經銷申請表填寫的 Email 相同。若帳號尚未完成審核，或尚未完成經銷資格設定，登入後將不會顯示經銷相關優惠資訊。

因目前官網顯示設定，商品頁面會維持顯示原售價，並於商品資訊下方標示該商品適用的經銷優惠折數。實際經銷價格將於加入購物車並進入結帳頁面後顯示，請以結帳頁面顯示金額為準。需要協助時，請聯繫 FAITHGEAR 確認帳號狀態。

是否有首次進貨門檻？

目前無首批進貨限制。店家可依實際需求選擇商品及數量。部分品牌、預購商品、特殊採購商品或店家指定商品，可能另有訂購條件。

商品加入購物車後，就代表一定有貨嗎？

若官網商品顯示可正常下單，通常表示商品可供訂購，店家可以直接下單。但因門市同步銷售、庫存更新時間差或同時下單等情況，實際出貨時仍可能出現數量差異、缺貨、數量不足或訂單需要調整的情形。如有需要調整，FAITHGEAR 將主動聯繫店家確認。

大型／特殊尺寸商品也適用滿額免運嗎？

不適用。車架、輪組、把手、前叉、貨架、不可折外胎等大型／特殊尺寸商品，不適用滿額免運優惠。若訂單中包含上述商品，實際配送運費將採貨到付款方式收取。

可以訂購官網上沒有的商品嗎？

如有特殊品牌或商品需求，可以聯繫 FAITHGEAR 詢問。實際供貨狀況、價格、訂購條件與交期將另行確認。

預購或特殊採購商品多久會到貨？

交期會依品牌、商品類型及供應狀況而有所不同。FAITHGEAR 將於確認訂購前提供預估時間，實際到貨時間仍可能因品牌供貨、物流或其他因素調整。

如何修改或取消訂單？

請在訂單進入出貨作業前聯繫 FAITHGEAR。若商品已安排出貨，或屬於預購、特殊採購及店家指定商品，將依實際情況確認是否可修改或取消。

收到錯誤、缺少或瑕疵商品怎麼辦？

請保留商品、原包裝及相關配件，並拍攝外箱、商品本體及問題位置，再聯繫 FAITHGEAR 協助確認與處理。

如何聯繫 FAITHGEAR？

如有經銷合作、帳號開通、商品訂購或訂單相關問題，可透過 Email： faithgearfixie@gmail.com 或官方 LINE： https://lin.ee/9QgzTzw 聯繫 FAITHGEAR。

DEALER ORDER GUIDE

Dealer Order Guide

This page summarizes the product, payment, shipping, and order handling guidelines for FAITHGEAR dealer partner shops placing orders through the website.

This section applies to dealer partner shops that have been approved by FAITHGEAR and completed account activation. Partner shops should log in to the website with their activated dealer account to view eligible product pricing and place orders based on their needs.

Products & Pricing

Dealer pricing may vary depending on the brand, product type, and cooperation terms. Actual pricing is based on the page displayed after logging in with a dealer account.

For pre-order items, special purchase items, or products requiring an individual quotation, actual pricing and order conditions will be based on the product page, quotation, or individual notice from FAITHGEAR.

Products & Stock

Shops may select and submit orders based on the available-for-sale status shown on the website. If a product can be ordered normally on the website, it usually means the product is available for order.

Due to in-store sales, stock update timing, or simultaneous orders, some products may still have quantity differences, become out of stock, be insufficient in quantity, or require order adjustment at the time of fulfillment. If any order adjustment is needed, FAITHGEAR will contact the shop for confirmation.

Order Requirements

There is currently no initial purchase requirement for dealer cooperation. Shops may choose products and quantities based on their actual needs.

Certain brands, pre-order items, special purchase items, or shop-specified products may have different order requirements, lead times, or cancellation rules. Details are based on the product page, quotation, or individual notice.

Payment Methods

Region Payment Methods Details
Domestic dealer shops Bank transfer, credit card payment Payment can be completed through the available payment methods shown on the website checkout page.
International dealer shops Bank transfer, credit card payment, PayPal The actual available payment methods may vary depending on the order details, delivery region, and FAITHGEAR’s notice.

Shipping & Fulfillment

Lead times for pre-order, transfer, and special purchase items will be notified separately by FAITHGEAR.

Item Details
In-stock items Generally arranged for shipment within 1–2 business days during operating shipping days.
Delivery methods Convenience store pickup without payment collection or Black Cat home delivery for dealer orders.
Free shipping Eligible regular items qualify for free shipping when a single order reaches NT$3,000.
Oversized / special-size items Framesets, wheelsets, handlebars, forks, racks, non-folding tires, and other oversized or special-size items are not eligible for free shipping. If an order includes any of the above items, the actual shipping fee will be collected upon delivery.
Convenience store pickup For orders under NT$3,000, the convenience store pickup shipping fee is NT$60. If the products exceed convenience store shipping limits for size, weight, or quantity, FAITHGEAR will notify the shop and switch the shipment to home delivery.
Black Cat home delivery The basic delivery fee is NT$120. Actual shipping fees may still vary depending on the order contents, product size, or delivery requirements.

Order Changes & Cancellation

To change recipient information, product specifications, or quantities, please contact FAITHGEAR before the order enters the fulfillment process.

If the item has already been arranged for shipment, or if it is a pre-order, special purchase, or shop-specified item, we will confirm whether changes or cancellation are possible based on the actual order details.

Arrival Check & Issue Handling

After receiving the products, please first check whether the outer box condition, product items, quantity, and appearance are correct and complete.

If there are missing items, incorrect products, shipping damage, or product defects, please take photos and contact FAITHGEAR. Please also keep the products, original packaging, and related accessories for further confirmation and handling.

DEALER FAQ

Dealer FAQ

Why is dealer pricing not displayed after logging in, or why does the product page still show the original price?

Please first confirm whether the Email used to log in is the same as the Email submitted in the dealer application form. If the account review or dealer access setup has not been completed, dealer-related discount information will not be displayed.

Due to the current website display settings, product pages will continue to show the original retail price, while the applicable dealer discount rate will be shown below the product information. The actual dealer price will be displayed after the product is added to the cart and shown on the checkout page. Please refer to the checkout page for the final price. Please contact FAITHGEAR if assistance is needed.

Is there an initial purchase requirement?

There is currently no initial purchase requirement. Shops may choose products and quantities based on their actual needs. Certain brands, pre-order items, special purchase items, or shop-specified products may have additional order requirements.

Does adding a product to the cart mean it is definitely in stock?

If a product can be ordered normally on the website, it usually means the product is available for order. However, due to in-store sales, stock update timing, or simultaneous orders, actual fulfillment may still involve quantity differences, out-of-stock items, insufficient quantities, or order adjustments. If any adjustment is needed, FAITHGEAR will contact the shop for confirmation.

Are oversized or special-size items eligible for free shipping?

No. Framesets, wheelsets, handlebars, forks, racks, non-folding tires, and other oversized or special-size items are not eligible for free shipping. If an order includes any of the above items, the actual shipping fee will be collected upon delivery.

Can I order products that are not listed on the website?

For special brand or product requests, please contact FAITHGEAR for further inquiry. Actual availability, pricing, order requirements, and lead time will be confirmed separately.

How long do pre-order or special purchase items take to arrive?

Lead times may vary depending on the brand, product type, and supply status. FAITHGEAR will provide an estimated time before confirming the order. Actual arrival time may still be adjusted due to brand supply, logistics, or other factors.

How can I change or cancel an order?

Please contact FAITHGEAR before the order enters the fulfillment process. If the item has already been arranged for shipping, or if it is a pre-order, special purchase, or shop-specified purchase item, we will confirm whether changes or cancellation are possible based on the actual situation.

What should I do if I receive incorrect, missing, or defective products?

Please keep the products, original packaging, and related accessories. Take photos of the outer box, product itself, and issue areas, then contact FAITHGEAR for confirmation and assistance.

How can I contact FAITHGEAR?

For dealer cooperation, account activation, product orders, or order-related questions, please contact FAITHGEAR by Email: faithgearfixie@gmail.com or official LINE: https://lin.ee/9QgzTzw.