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Delivery Policy

Shipping Service

Shipping Method


  • Domestic direct:HCT新竹/ T-cat黑貓宅急便(Only for domestic Taiwan)
  • Convenient store:7-11/ Family Mart(Only Taiwan & Taiwan outlying islands)
  • International:DHL/ FedEX/ SF Express/ EMS/ OCS(UCF)

Delivery days/area:

  • Direct shipment
  • Delivery days/ 1-2 days (exclude weekends and national holidays)
  • Available region/ Domestic Taiwan
  • Convenient store pick-up
  • Delivery days/ 1-3 days
  • Available region/ Domestic Taiwan
  • Post(Outlying islands area)
  • Delivery days/ 2-3 days
  • Available region/ Taiwan outlying islands
  • International 
    • Delivery days/ 2-14 days(depends on region)
    • Available region/
    • Asia: China/ Hong Kong/Macau/ Japan/ South Korea/ Singapore/ Malaysia/ Thailand/ Indonesia/ Philippines/ Cambodia/ Vietnam/ Myanmar/ India/ Sri Lanka
    • Europe: United Kingdom/ Ireland/ Germany/ France/ Italy/ Luxembourg/ Netherlands/ Hungary/ Belgium/ Austria/ Czech Republic/ Switzerland/ Sweden/ Poland/ Finland/ Norway/ Denmark/ Spain/ Portugal/ Greece/ Turkey/ Israel
    • Middle East: Saudi Arabia/ United Arab Emirates/ Qatar
    • ​Oceania: Australia/ New Zealand
    • Northern America: United State/ Canada
    • Southern America: Mexico/ Brazil/ Colombia/ Argentina/ Chile

Shipping Instruction

  1. About 1-2 working days once order completed(exclude the day of ordering).
  2. Shipping arrange is every Mon. to Fri. 11:00 - 17:00 (exclude weekends and national holidays).
  3. It may cause delivery delay if went event to make too much orders or force majeure natural disaster.
  4. If choose [Direct shipment]:Actual delivery status depends on the shipper arrangement.
  5. If choose [Convenient store pick-up]:Please aware your delivered text notify and pick up within 7 days. If it involve increasing fees will have to absorbed by customer.

(1) To avoid unnecessary trouble. Please check if your shipping information is correct. We are not responsible for correct your address and only ship item followed the info you filled into our order shipping/ billing requirement.

If the item is unable to delivery and finally ship back due to wrong address or lack of phone number to reach attendant, we will charge the accordingly freight and cost loss(product price x 20%) to the buyer.

(2) It's our responsibility to do well packing to avoid item with high risk of delivery damage. However, please check your item(s) before accepting the item(s) from the postal officer. Do not accept the item(s) if they arrive damaged or broken packing. It is important that you reject the ties in the presence of the postal officer. Your items can then be processed for exchange or refund when it gets back to us.
If you have accepted the items from the postal officer and would like to ship items back to us for any specific reasons, air freight charges will have to be bear by your side.

(3) The scratches or damage sometimes may happen by the shipper, if you found the scratches or damages, please inform us at first. Since we do all well packing before shipment, if the shipping damages obviously caused by the shipper, we will ask the refund from the shipper which takes around a month to proceed refund process. If you don't add insurance when you choose shipping option, the shipper may not refund the money. Please aware this before check out.